Shipping Policy

Gemstone Orders

Most orders are shipped within 1-2 business days. All orders are shipped via USPS, FedEx, UPS, or a comparable carrier. Processing time for your order can vary from 2-5 business days depending on whether the stone is currently in the U.S. or in our Tanzania office.

Orders shipped via USPS Express Mail typically take 1-2 business days from the date of order to reach their destination in the U.S., and up to 5-10 days for international destinations. When calculating actual ship date, please do not count Saturdays, Sundays, or federal holidays. Please note that neither FedEx nor UPS will ship to P.O. Boxes, so please include a complete street address for all orders.

If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.

Jewelry Orders

All jewelry orders are made to order and take 14 - 21 days to be completed from the day you place your order. Please allow for this additional time to receive your product.

Insurance

All orders are fully insured during transit to ensure protection against any loss or damage. In the rare event that an order is lost or damaged during shipping, we will work with the carrier to resolve the issue and offer a replacement or refund.

Additional Information

Order Tracking: Once your order has shipped, you will receive a tracking number to monitor its status. Please check your spam folder if you do not receive it in your inbox.

Shipping Delays: We are not responsible for shipping delays caused by the carrier, including delays due to weather conditions, customs inspections, or holidays.

If you have any further questions regarding our shipping policy, feel free to contact our customer service team at sales@savanagemstones.com.